Handmade Jewellery FAQ

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WHY SHOULD I CHOOSE ENCHANTIQUE?

Jewellery of ENCHANTIQUE is hand made in EUROPE by the best designers. We hand pick artists with unique designs to bring you the most beautiful products available to Australian and New Zealand market.

HOW DO I PLACE AN ORDER ON ENCHANTIQUE.COM.AU?

Simply add the products you wish to purchase to your shopping cart, then complete your details and check out using our secure payment system. Our website uses the Paypal and Afterpay Payment Gateway with a 256 Bit SSL Certificate, so you can be confident your details are safe. Once your order is confirmed, your exquisite jewellery will be on its way to you.

HOW TO MAKE SURE MY RING FIT?

Please use our ring sizing chart to find the perfect size. If you are unsure about the size please contact us and we would be happy to assist you. Please note that there are no refunds on handmade items, so please choose carefully.

DO YOU REQUIRE CREDIT CARD SURCHARGES?

No credit card surcharges are added to your total cost.

DO YOU CHARGE FOR FREIGHT?

We never charge within Australia or New Zealand regardless of how much you spend, or where you are located in the country.

WHEN WILL I RECEIVE MY ORDER?

We send all our parcels throughout International Post Service with tracking. Most of our items are made to order so please expect to receive your order in around 3 weeks depending on how far away from the metro area you live.

CAN I CHANGE MY MIND ABOUT A PURCHASE?

Please note that all our jewellery is handmade just for you, so all items sold are non-refundable unless fault or breakage occurs within 6 months, where we will at our discretion replace or repair your damaged item. Please choose carefully.

MY ITEM HAS ARRIVED IN A LESS-THAN-PERFECT CONDITION, OR NOT AT ALL. WHAT NOW?

It’s extremely rare that this will be an issue, however if it does happen we will take responsibility for it. If your item hasn’t arrived in the expected time frame or has arrived damaged, simply contact us.

CAN I INCLUDE A PERSONAL MESSAGE FOR A GIFT?

Certainly! We have beautiful gift cards which we can write your message in. Simply type in your message during the checkout process and we’ll do the rest.

CAN I GIVE A GIFT VOUCHER TO LET THEM CHOOSE THEIR OWN?

We offer gift vouchers with a range of values, which can be redeemed in our online shop. They arrive in a beautiful card with a handwritten personal message from you, gift wrapped. These make a perfect gift to mail, or for someone who may be visiting Enchantique soon and wants a beautiful memento of their experience.

WHAT IS YOUR WARRANTY ON JEWELLERY ITEMS?

We are so confident that our jewellery is of the finest quality and workmanship, we offer a 6 month manufacture warranty on all our products. This warranty covers any manufacturing faults and defects. Understandably, this does not cover normal wear and tear of your jewellery.

DO YOU EVER OFFER DISCOUNTS?

Unlike mass-produced jewellery we prise quality over quantity and our products are rarely discounted. However we offer exclusive promotional prices to our valued customers via our newsletter. You can subscribe to the newsletter to gain access to these special deals matching your unique style.